# FAQ

> https://kotomoda.com/faq/

## FAQ

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												How to determine size?

					To determine the size you need, you must carefully consider this picture,[![size](https://i0.wp.com/kotomoda.com/wp-content/uploads/2018/06/size.jpg?resize=550%2C812&ssl=1 "FAQ 1")](https://i0.wp.com/kotomoda.com/wp-content/uploads/2018/06/size.jpg?ssl=1)

 measure your pet and choose the size that suits you.

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												Can I custom made (color / size / design / embroidery)?

					Yes, of course, you can contact us via chat on the website, email [info@kotomoda.com](mailto:info@kotomoda.com) , Instagram, and Facebook. We will be happy to implement any of your ideas (although sometimes we can ask for an additional fee). 

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												Delivery

					When placing an order, you can choose which operator will deliver your order. Some of our products are already in your country, in Amazon warehouses. In this case, delivery will be carried out as quickly as possible. In case of using Hungarian  Regular Post and the minimum shipping cost, not all countries have working tracking support for tracking. For example, to our deep regret, Hungarian Post tracking does not work in the USA and Canada.

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												When will my order arrive?

					When shipping from a warehouse in your country – 2-5 days, when shipping from Hungary by UPS – 2-5 days, when shipping from Hungary by Hungarian Post  to Europe – 3-7 working days, to America and Canada – 2-3 weeks. Unfortunately, the Hungarian Post, when sending to some countries (Italy, Spain, France, Canada), postpone your letter to  quarantine for 2-3 weeks. Hopefully, this will end soon. But so far, it is.

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												What if the size I want is out of stock?

					Contact us via chat on the website, email [info@kotomoda.com](mailto:info@kotomoda.com) , Instagram, and Facebook., maybe we can find some solution